Support Pages

Even though the Nivel Regulator is quite intuitive to understand, we are here making it even easier to get started with short step-by-step guides to different parts of the Regulator.

Learn about the different user access levels for the Nivel platform. Understand the permissions for regulators, read-only users, guests, and operators to effectively manage and monitor policies and operations.

When creating a new zone within Regulator, you decide between two main zones types: General zones and Zones with subtraction. Select the right zone type for your needs based on the following information.

As an operator, you have the ability to login to the task manager and view poor parking reports for your company. Each poor parking report gives you the ability to record the report as either “Fixed”, “Reject”, or “Will Do”. Lastly, a reported poorly parked scooter will automatically be marked as fixed if an MDS-event occurs. You can now find an explanation to each option with an example.

The Regulator may use terms and acronyms that are unfamiliar to you. We've compiled explanations for some of this terminology, making it easier for you to understand the data and what it means.