Support Pages
For the Nivel Regulator
Getting Started with the Nivel Regulator
Even though the Nivel Regulator is quite intuitive to understand, we are here making it even easier to get started with short step-by-step guides to different parts of the Regulator.
User Roles
Learn about the different user access levels for the Nivel platform. Understand the permissions for regulators, read-only users, guests, and operators to effectively manage and monitor policies and operations.
General zones and Zones with subtraction
When creating a new zone within Regulator, you decide between two main zones types: General zones and Zones with subtraction. Select the right zone type for your needs based on the following information.
Setting up vehicle type specific caps in P-areas
When creating P-areas, you can specify the max/min number of vehicles independently for differen vehicle types
Managing Poor Parking Reports in the Task Manager
As an operator, you have the ability to login to the task manager and view poor parking reports for your company. Each poor parking report gives you the ability to record the report as either “Fixed”, “Reject”, or “Will Do”. Lastly, a reported poorly parked scooter will automatically be marked as fixed if an MDS-event occurs. You can now find an explanation to each option with an example.
Understanding analytics
The Regulator may use terms and acronyms that are unfamiliar to you. We've compiled explanations for some of this terminology, making it easier for you to understand the data and what it means.
Scanning feature in Poor parking app
Scan vehicles with the poor parking app to check vehicle status.